Does Voicebird comply with the EC directives?

Yes, Voicebird has been designed to comply with the relevant sections of the EC specifications. See EC Declaration of Conformity here.

What is Bluetooth?

Bluetooth is a wireless technology standard for exchanging data over short distances. Bluetooth has a maximum reach of approximately 10 meters (30 feet). Bluetooth-enabled products must be in the same area to communicate with each other.

Can I record Voices directly on Voicebird without a mobile phone?

Voicebird is made to record mobile phone conversations only.

Why does Voicebird not come with a wired headset and a USB power adapter?

Most mobile phones come with a wired headset and a USB power adapter, and most are compatible with Voicebird. In order to avoid unnecessary expences for out customers, we have therefore chosen not to attach these items. In case your headset is not compatible with Voicebird, please give us a tip on support@voicebird.com.

Why can't I disconnect Voicebird from my computer?

This is probably because your Voice player is open – simply close it and try disconnecting again.

Do I really have to pair Voicebird with my mobile phone every time I want to use Voicebird?

No, once Voicebird and your mobile phone have been paired, the two of them remember the connection and can connect at any time.

If Voicebird or your mobile phone has been turned off, some mobile phones, e.g. iPhone, do not automatically reconnect with Voicebird – or any other Bluetooth device for that matter. You simply need to activate Voicebird in the Bluetooth menu of your mobile phone. No need to pair again.

Is it legal to record mobile conversations?

Yes, it is legal to record conversations. Voicebird is a business tool, and if two people decide to record their conversation, like we illustrate in our cases, it is perfectly legal.

The discussion about legality is only applicable if you intend to use Voicebird to record conversations without notifying the person you are recording. In general, there are two different sets of legislation. In Europe, you have e.g.:

1. the German legislation, which forbids any recordings without the consent of the person at the other end of the line,

2. and the Danish legislation, according to which you do not have to notify the other person – you can record a conversation if you want.

In the US it varies from state to state. Some states have “German-like” legislation and other states have “Danish-like” legislation. Please comply with local law when using Voicebird.

Also be aware that some countries have “Personal-Data-Protection laws”, which set limits for the use of recordings for other than private use.

The Voice-files show the wrong time - why?

Voicebird has been set to Standard European Time. If you are in a different time zone, or if you are travelling between time zones, you can change the time on Voicebird in two ways.

1. With Voicebird-uploader

With Voicebird-uploader* you can easily change the time zone. Go to “account settings” on your voicebird.com account and follow the guide.

*log on to your account on voicebird.com, and find the Voicebird-uploader under “downloads”

2. Without Voicebird-uploader

If you do not have an account on Voicebird.com (did we mention we give you 3 hours of Voice-storage for free?) and want to upload your Voices to your computer, here is what you do: in Notepad (PC) or TextEdit (Mac), type in your date and time, using the following format:

YYYY-MM-DD HO:MI. eg.: 2013-02-25 08:45.

Name the file “timestamp.txt” and copy the file to your Voicebird. Unplug your Voicebird, restart it, and the new time is installed.

How do I upload Voice-files from Voicebird?

1. With Voicebird-uploader
Before making your first Voice-file upload, we recommend downloading the Voicebird-uploader*. Once downloaded, the Voicebird-uploader will automatically upload your Voice-files to your account on voicebird.com – you just need to log in.

*log on to your account on voicebird.com and find the Voicebird-uploader under “downloads”

2. Without Voicebird uploader

On a PC or Mac, your Voicebird will appear as a regular memory stick. Connect Voicebird via the bundled USB and a Finder window will appear, allowing you to see your Voice-files. Log in to your personal account on voicebird.com and choose “upload” in the menu. Drag and drop files from the Finder window to the Voicebird icon in the cloud and the files are uploaded to your account.

I cannot connect Voicebird with my Bluetooth-headset

Your mobile phone is probably “competing” with Voicebird to get paired with the headset – they are very greedy those mobile phones! To make sure your phone or other nearby devices will not interfere with this pairing, we recommend you disable Bluetooth on your phone and other nearby devices, while pairing Voicebird with a Bluetooth-headset. After successful pairing, remember to turn on Bluetooth on your mobile phone again.

I have done all of the above, but my Bluetooth-headset will still not connect to Voicebird.

1. With Voicebird-uploader

Voicebird is preprogrammed with the passcode “0000”. Your Bluetooth-headset may have a different passcode than “0000″ (please see your headset manual for the Bluetooth-passcode). If you have downloaded the Voicebird-uploader, you can set your Bluetooth-passcode under “account settings” in your personal account on Voicebird.com. Log in and follow the guide.

2. Without Voicebird-uploader
If you do not have an account on voicebird.com – did we mention we give you 3 hours of Voice storage for free? – and prefer to upload your Voices to your personal computer, here is what you do: In Notepad (PC) and TextEdit (Mac), type in your Bluetooth-passcode, eg. 1111, name the file “pin.txt” and copy the file to your Voicebird. Unplug your Voicebird, restart it, and the new passcode is installed and ready to be paired with your headset.

Can Voicebird be used with two Bluetooth headsets or two mobile phones simultaneously?

No. Voicebird can only be paired with one Bluetooth-headset and one mobile phone at a time.

The sound level is very low or very high when using a wired headset.

Volume can be regulated on the headset or the mobile phone as usual.

One of my Voice-files is dropping out or has static noise in it.

Voicebird is recording your phone calls, and unfortunately this recording will not be better than your mobile signal strength – if your mobile phone drops out or has static noise, sadly so will your Voice-file.

For some reason my Voicebird is unresponsive and will not turn on.

It is possible to reset your Voicebird. Press the recording button, and then both pairing buttons – release the recording button, and then the pairing buttons. Now your Voicebird should turn on again.